Cancellation & Refund Policy

Standard Cancellation Policy

Unless otherwise agreed

  • All Bookings cancelled inside 60 days prior to travel are non-refundable.
  • Deposited bookings cancelled 60 or more days prior to travel – The deposit is non-refundablePLUS you will be charged any cancellation fees that are levied by the hotel, or other suppliers.
  • Fully paid bookings cancelled 60 days or more prior to travel – The deposit is non-refundablePLUS you will be charged any cancellation fees that are levied by the hotel, or other suppliers.

Cancellations must be in writing and should be addressed to The Lembongan Traveller.

The Lembongan Traveller reserves the right to revert back to individual accommodation outlets Cancellation Terms & Conditions.

If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Refund Policy

All refund requests must be in writing, and made direct to The Lembongan Traveller. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your Travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.